Return & Refund Policy

At Jossy Gallery, we are committed to your satisfaction and want you to love every piece of jewelry you purchase. If for any reason you are not completely satisfied, we’re here to help. Please review our return and refund policy below.

Returns

Eligibility for Returns: Need to share a Parcel opening video within 24 hours of receiving the parcel in case of any damage refund will be initiated.

Non-Returnable Items:

• Custom-made or personalized pieces.
• Items marked as final sale or clearance.

Return Process:

• To initiate a return, please email us at admin@jossygallery.com with your order number and reason for return.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

Processing Refunds:
 Approved refunds will be credited back to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.

Late or Missing Refunds:
 If your refund has not appeared within the estimated timeframe, please:

1. Check with your bank or credit card provider for updates.
2. If you’ve completed this step and still have not received your refund, contact us at admin@jossygallery.com for assistance.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective product, incorrect item sent).
• Shipping fees incurred during the original purchase are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exchanges
 We only replace items if they are defective or damaged. If you need an exchange, please contact us at admin@jossygallery.com within 48 hours of receiving your order.

Damaged or Defective Items:
 To process a replacement for damaged items, please:

• Notify us within 48 hours of receiving the product.
• Provide a video of the unboxing process, taken immediately upon opening the package.

Additional Information

• In rare cases where the product you ordered is out of stock, we will inform you promptly. For orders canceled due to inventory issues, refunds will be processed immediately.
• Our team performs rigorous quality checks before shipping, but if issues arise, your satisfaction is our priority, and we’ll work quickly to resolve them.

Questions?
 For questions or further assistance with your return, refund, or exchange, feel free to contact us at admin@jossygallery.com. We’re here to help!